Products
Great question – no we don’t! We love our animal friends and would never dream of using them for testing purposes.
Our products are all 100% vegan without animal-derived ingredients, everything is plant-based. We are passionate about plants and have not yet finished exploring the countless active ingredients in botanical extracts.
Yes, of course, just send us an email with the products you would like to try!
You can buy our products online or follow us on social media and meet us at different events. We will soon be available in selected stores.
We recommend storing our products at room temperature in a dry place away from direct sunlight. Most of our containers are airless. It means that the product remains stable throughout its use. Therefore, there’s no repeated opening of the bottle and no degrading of the product. Most importantly, the is little, if any waste.
Our products are natural without additives. We just use the needed among of preservative. We recommend to use our products within 12 months after production. The expiration date is always indicated on the bottom of the container.
All of our products are blended in our laboratory in Winterthur, Switzerland. We produce our own oils, hydrolats, plant extracts and essential oils. All our ingredients are vegan, organic and gently blended in order to keep all the actives. It’s all about slow and clean beauty!
In the footer menu you can find a link to our ingredients. The full ingredient listing is available on the individual product pages, under “Ingredients.” If you have a question about an ingredient, email us at hello@nelsiecosmetics.com.
Order Inquiries
As long as your order has not be shipped, you can cancel.
Cancellations must be requested within 24 hours of the order being placed and within our service hours (Monday-Friday, 9:30 AM-5 PM EST/GMT).
To cancel your order, please email hello@nelsiecosmetics.com with your order number as soon as possible and a member of our customer support team will assist you.
We kindly ask that you review your order carefully before placing it to ensure that all information and the contents of your order are correct. Please be advised that once an order is placed, it cannot be modified.
Please note, we have very limited support on weekends and public/bank holidays.
Unfortunately, once an order has been placed, we cannot make any edits or substitutions.
Order confirmations are sent out immediately. Our emails may be accidentally flagged by spam filters. Please check the spam folder of your email and mark us as nice instead of spam.
If you haven’t received confirmation from us, please fill out the contact page and we will be happy to assist further. If you don’t know your order number, please confirm the email address and the full name provided when placing the order so that we can look into it for you!
Oh no! We’re so sorry about this. We do our best to make sure orders are packaged correctly but sometimes people make mistakes. Please fill our contact form with your order number, photo of all the products received, and a photo of the packing slip with any initials marked clearly visible.
Any damaged or incorrect orders should be brought to our attention within 14 days of receipt. We may request additional photos of the damaged items so please do not throw them away until you have connected with our team or we will not be able to further assist.
Unfortunately, we are unable to modify the route of a parcel once it has been shipped and we are unable to assist further if it is delivered as addressed.
However, if you see that your parcel is being returned back to Nelsie Cosmetics, simply reach out to us through our contact page and let us know! We can reship your order a second time at no additional cost. If your parcel is returned and we have not heard from you, our customer team will begin the refund process once the parcel has been received back at our warehouse.
Please email hello@nelsiecosmetics.com with your order number and updated shipping address as soon as possible if you would like to change your shipping address. We are able to update your information only for a short time before your order ships.
We are unable to update or amend shipping addresses once an order has been placed. If there is an error in your shipping address, we kindly recommend requesting a cancellation and placing a new order with the correct shipping address.
You can enter your promo code on the card page. On the right side of the page, below your order summary, enter your code in the space that says “Have a coupon code?” and click “Apply“.
Shipping
We ship everywhere in Switzerland.
We don’t have expansion plans just yet, but drop us a note to hello@nelsiecosmetics.com so you can be the first to know when we do. (Plus, we love hearing from you!)
Region: Switzerland
Shipping Fee**: CHF 6.00
Minimum for Free Shipping: CHF 75.00
Once you place your order, please allow approximately 3-5 business day for warehouse fulfillment. Expected delivery within 5-7 business days after fulfillment confirmation. No weekend delivery.
Your billing and shipping address do not need to match. However, for security reasons, billing and shipping addresses are required to be in the same country.
We want you to love what you receive but we totally understand if you need a refund. Email us at hello@nelsiecosmetics.com within 10 days of your order and we’ll help you process a return right away.
You can login to your profile at anytime and make changes to your billing and shipping information! Just login, hit edit, and make changes as need be!
If you need help at anytime, just shoot us an email to hello@nelsiecosmetics.com.
You can login to your profile at anytime and make changes to your billing and shipping information! Just login, hit edit, and make changes as need be!
If you need help at anytime, just shoot us an email to hello@nelsiecosmetics.com.
We definitely hope this never happens, but if it does, email us at hello@nelsiecosmetics.com and we’ll get replacement products shipped to you right away, on us!
Gift Cards
No – At this time, there will be no physical form of our digital Gift Cards.
No – There is no expiration date.
Coupon Code
Your promotional code can be added to the “Have a coupon code?” field in your cart.
Then select “Apply”
Please note, only one coupon code is allowed per order.
Only one coupon code is allowed per order.
Billing & Payments
Your card will be charged during checkout once your order has been placed.
We currently offer prices only in CHF (Swiss Francs).
If the local/credit card currency is different than the one used at the time of checkout then your bank will convert the amount using the current exchange rate. Any international bank fees are not imposed by Nelsie Cosmetics.
The currency and pricing of your order are determined by the country from which you visit us and cannot be changed.
Of course! You can make this change on your Account page. If you need help, email us at hello@nelsiecosmetics.com
Returns
Absolutely!
Of course. We will record and investigate the adverse reaction as required by the legislation. In order to do this, you will be asked to provide information about yourself, the product and the circumstances.
We may also ask for permission to communicate with your own doctor. All information will be kept confidential in accordance with Swiss and EU data protection legislation.
At this time, all shipping fees are non-refundable. We apologize for any inconvenience this may cause.
As we receive multiple deliveries daily, we are unable to send you a confirmation email upon receipt. However, please allow up to 12 business days after the parcel has been delivered for us to inspect and approve your return. Once approved the refund will be issued. Once we have issued your refund, we’ll send you an updated copy of your invoice that will show the refunded items.
Technical & Other
To update your email address, first log in into your account. Once logged in you can edit your account details such as your email address, profile name, and password.
Data Privacy
You may submit a request to remove your personal data and information from our systems by email.
We ask that you kindly allow our internal teams 30 days from the date you submit the email to fulfill your request. Please also note that when you withdraw your consent to certain uses or disclosures of your personal information, you may not be eligible for certain services.
Nelsie Cosmetics is based in Switzerland and operates an international retail and online business. As a result, your information may be transferred to, stored at or processed in other countries, including the United States, Germany, France, United Kingdom, and other countries which may not have equivalent privacy or data protection laws. However, regardless of where your information is transferred, we will protect it in accordance with our Privacy Policy and applicable law.
We do not rent lists or sell or otherwise disclose information we collect about you, except as described here. We may share your information with:
- Our affiliated legal entities
- Third party service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders and provide web hosting, advertising and marketing services.
In addition, and notwithstanding any other provision herein, we may retain and disclose information about you (a) if we are required to do so by law or legal process; (b) to law enforcement authorities or other government officials; or (c) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
We also reserve the right to transfer information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transfer to use information you have provided to us in a manner that is consistent with this Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.
Our Website(s) may contain links to other third party websites. Third parties that have content or services on our site such as a social feature, analytics service, or an advertising network partner, may obtain information about your browsing or usage habits while you visit our website and while you visit third party websites that use the same content or services.
These other websites may have their own privacy policies and terms and conditions that are not governed by this Policy. We are not responsible for the privacy practices or the content of any website(s) owned and operated by any such third parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit. Any links from this Website to other websites, or references to products, services or publications other than those of Nelsie Cosmetics, do not imply the endorsement or approval of such websites, products, services or publications by Nelsie Cosmetics.
It is always your choice to provide this information, and you may withdraw consent at any time.
Can’t find the answer you need? Please reach out to our Customer Happiness team.