General Terms and Conditions (GTC)

The GTC apply to all products or services that Nelsie Cosmetics offers in the online store. Sale and delivery shall only take place in accordance with these GTC. Any terms and conditions of the customer to the contrary or deviating from these GTC shall not be recognized unless Nelsie Cosmetics has expressly agreed to their validity in writing. The binding version of the GTC is published at this website. A written version can be obtained from Nelsie Cosmetics.

Nelsie Cosmetics always strives to be innovative and up-to-date. We provide our services professionally and carefully in accordance with these GTC and the other contractual provisions. Nelsie Cosmetics strives to constantly offer its customers the best and most up-to-date products.

All prices quoted for goods in the online shop include the applicable statutory value added tax. The prices listed in the online shop at the time of ordering apply.

We also charge shipping costs of CHF 6.00 for each shipment.
Shipping is free for orders over CHF 75.00.

Nelsie Cosmetics always endeavors to inform and educate customers about the products and services offered in the best possible way. Some of this information is obtained directly from the manufacturers or suppliers and is compiled by Nelsie Cosmetics for the customer in a clear and customer-friendly manner. Any information on products, services, recommendations, warranty conditions and warranty periods published by Nelsie Cosmetics is therefore provided without guarantee and is not to be understood as a warranty. In particular, no liability can be accepted for the accuracy, completeness and up-to-dateness of the information.

Nelsie Cosmetics attaches great importance to tracking the availability of its products as carefully and accurately as possible. Many of the products are sourced from manufacturers outside of Switzerland. Production or supply shortages or incorrect inventory data may result in delays in delivery. Nelsie Cosmetics assumes no liability for any information concerning expected delivery times, which should therefore not be considered binding and subject to change at any time and without notice. It is possible that delivery may become impossible if a product can no longer be manufactured or delivered. In this case, §6 below applies.

The products, services and prices published at nelsiecosmetics.com are deemed to be an offer (quotation). However, this offer (quotation) is always subject to the (resolutory) condition of an inability to deliver or incorrect pricing (on the part of the manufacturer or Nelsie Cosmetics). This means that delivery may not be possible due to items that are no longer available. It is also possible that we have not indicated the correct prices in the store.

The customer enters into a contract with Nelsie Cosmetics upon submitting an order through our online shop, our brick-and-mortar shop, by telephone or by email. Nelsie Cosmetics will acknowledge the receipt of the customer’s order by sending an automatically generated order confirmation email. This automatically generated order confirmation does not warrant that the product is actually available and can be delivered. It merely indicates to the customer that Nelsie Cosmetics has received his order and that the customer has entered into a contract, subject to the ability of Nelsie Cosmetics to fulfil the order.

If the product is not available or its price was inaccurately posted, the contract will be terminated immediately without further input from the parties. We will inform the customer immediately if this situation occurs. If the product has already been delivered to the customer, the title to the item will automatically revert to Nelsie Cosmetics and the customer will be required to return it in exchange for a refund from Nelsie Cosmetics of the purchase price. If the product has not already been delivered to the customer, the customer will not be obliged to pay the purchase price or accept delivery. If either situation occurs, Nelsie Cosmetics is not required to make a substitute delivery.

You can choose between different payment methods:

• Payment on account: the invoice must be paid by bank transfer within 14 days of receipt of the goods.
• Payment by credit card (Visa, MasterCard)
• Payment by PayPal: your bank or credit card details are stored with PayPal after you have registered.
• Payment by Twint: offered as a payment method by Twint.

After the purchase, a receipt will be sent to the customer by e-mail and the order will be compiled by Nelsie Cosmetics and prepared for shipment.

Products delivered to the customer remain the Nelsie Cosmetics’s property until such time as full payment of the purchase price is received. The customer hereby grants Nelsie Cosmetics the right to register a lien against products for which it holds an ownership interest.

Offsetting outstanding payments on your part against alleged claims you may have against Nelsie Cosmetics is excluded.

If the customer fails to meet his payment obligations in whole or in part, all outstanding amounts owed shall become due immediately. Nelsie Cosmetics reserves the right to suspend all deliveries. In addition, Nelsie Cosmetics reserves the right to withdraw from the affected orders. This termination of the contract shall take effect automatically and without prior notice eight days after Nelsie Cosmetics has unsuccessfully sent the customer a request for payment.

Orders placed by the customer with Nelsie Cosmetics are binding in accordance with Section 6 of the GTC. The customer is then obliged to accept the ordered service/products. Subsequent changes and cancellations are possible in certain cases, but are at Nelsie Cosmetics’s discretion and may be subject to handling costs (handling fee of up to 30% of the order value or at least CHF 50.00, as well as the loss in value of the products since they were ordered).

If the customer fails to accept delivery of the products as required herein within two weeks, Nelsie Cosmetics may terminate the contract and charge the customer the processing fees outlined in the previous paragraph.

If Nelsie Cosmetics is able to deliver the product as set forth in §6 above, the customer may rescind the order no earlier than four weeks after the agreed delivery date. If the order is cancelled due to non-delivery, Nelsie Cosmetics will refund the customer any amounts he has already paid.

Returnable items can be sent back to Nelsie Cosmetics within 30 days of the invoice date. Please note: The goods must be returned new and in their original condition, including the original packaging and invoice. Returns can be sent back to the post office. The costs for the return shipment are borne by the customer.

Postal address for returns & complaints:

Nelsie Cosmetics
Returns
Schulweg 4a
8500 Frauenfeld
Switzerland

The right of return is excluded for the following products:

• Items from special promotions (e.g., sale, special offers)
• Items marked as “this item cannot be returned”

Any products in the categories listed above that are delivered in a defective, incomplete or poor condition may be returned. In this case, Nelsie Cosmetics will strive to send an equivalent replacement product. If this is not possible, the money already paid will be refunded. As a matter of principle, the exchange or return of products is generally not possible. Only in exceptional cases and after consultation with Nelsie Cosmetics can exchanges or returns be accepted. The price basis for any returns and exchanges is always no more than the current list price of the item on the day of return or exchange. Products especially ordered for the customer as well as custom-configured products are excluded entirely from returns or exchanges.

Products delivered or collected from our store must be checked immediately for correctness, completeness and integrity. If defects or damage (visible or invisible) are found, the customer must notify Nelsie Cosmetics immediately after discovery, but at the latest within 7 calendar days after receipt of the shipment or acceptance of the products. The shipment must be kept as delivered and the product must not be used for further claims processing.

If the customer wishes to return goods to Nelsie Cosmetics, this shall be at the customer’s expense and risk to the place of return specified by Nelsie Cosmetics. The products must be returned with all accessories, properly packaged and insured. The return shipment must be accompanied by a detailed description of the fault or defect and a copy of the invoice.

As Nelsie Cosmetics does not manufacture the products sold itself, it has no influence on the durability and functionality of the products or the manufacturer’s warranty services. The manufacturer’s warranty conditions and duration therefore always apply.

If the customer has a warranty claim, the manufacturer shall provide a repair, replacement with an equivalent product or a refund of the product’s current value, but no more than the price at which it was purchased. The decision lies with the manufacturer in any case.

A warranty service can only be provided if there are no grounds for exclusion, such as damage caused by incorrect operation or mechanical damage. This includes, for example, damage caused by natural forces, moisture damage, damage caused by falls and impacts, excessive wear and tear and defects as a result of interventions or modifications. Excluded from the warranty or a reduced warranty period are wearing parts, batteries, rechargeable batteries, lamps, etc.

Products listed in the shop as “test models” are demonstration products. This means that these products have been tested by Nelsie Cosmetics or its experts. They may have slight visual defects which leads to them being sold at a reduced price. These optical defects are excluded from the warranty. In terms of functionality and usability, the normal warranty conditions of the manufacturers apply.

Products listed in the shop as “test models” are demonstration products. This means that these products have been tested by Nelsie Cosmetics or its experts. They may have slight visual defects which leads to them being sold at a reduced price. These optical defects are excluded from the warranty. In terms of functionality and usability, the normal warranty conditions of the manufacturers apply.

Any replacement or repair performed as part of a warranty claim does not extend the original warranty period.

In all other instances, the statutory warranty provisions according to §197 ff of the Swiss Code of Obligations applies. The customer has a right to repair, but not a right to an exchange or price reduction.

Nelsie Cosmetics can issue so-called discount vouchers. These vouchers may require a minimum order value. This can be seen on the discount voucher itself. Discount vouchers cannot be accumulated. This means that only one voucher can be redeemed per purchase. Discount vouchers can be redeemed both online in the store and in the store (boutique). However, specially marked vouchers can only be redeemed in the online store.

Claims for damages against Nelsie Cosmetics and Nelsie Cosmetics’s vicarious agents arising from non-delivery, breach of contract, culpa in contrahendo and tort are completely excluded, except in cases of willful misconduct or gross negligence.

WARNING: Any liability for indirect or consequential damages arising from the use, misuse or failure of products delivered by Nelsie Cosmetics is excluded.

Information regarding the processing of your personal data can be found in the separate privacy policy on this website.

Should individual provisions of the contract, including these provisions, be or become invalid in whole or in part, or should the contract contain an unforeseen loophole, the validity of the remaining provisions or parts of such provisions shall remain unaffected. The invalid or missing provisions shall be replaced by the relevant statutory provisions.